delivery

Delivery

Toolnut promise to dispatch all orders in a timely manner using a respectable courier service.

Toolnut will in most cases dispatch orders within 2 working days from the time in which the order is received, often within one working day.

A few items are sent directly from the supplier (these will be clearly marked on the banner at the top of the product page and in the product description). These items will usually be dispatched within two working days however they may take longer if the supplier happens to be out of stock. If you require these items in a timely manner, please contact us for availability.

A few items (mainly certain sizes of carving tools which are sold out), may be marked as pre-order. With any pre-order item we are reliant on our suppliers timescales. If the item is marked as pre-order, please check the product notes for details of timescales or please contact us.

 

UK Delivery

The minimum delivery charge is £3.70.
The most paid usually is £6 - £7 (unless you are ordering wood).

Click the 'buy' button on the item(s) you wish to purchase to view the delivery cost in your basket. (Please see below for exceptions)

Toolnut will in most cases use a delivery service with an estimated delivery time of 1 - 3 working days.

Toolnut generally use Royal Mail courier services for items weighing under 2kg. Toolnut uses a range of courier services for parcels weighing in excess of 2kg.

Parcels in many cases will be sent using a signed for delivery service, requiring the customer to sign for the parcel on arrival.

Parcels will be returned to the couriers local depot if the customer is not present at the delivery address at time of delivery. In most cases the courier will automatically attempt to redeliver the parcel on the next working day. The courier will leave a calling card with further details. Customers are able to either rearrange delivery by contacting the courier or the customer can collect the item from the couriers local depot.

For parcels sent via courier we pass the customer phone number onto the courier so should the driver need to contact you, they can contact you directly.

EXCEPTIONS:
Customers residing at Channel Island, Highlands and Northern Ireland addresses may have to pay additional delivery costs to the default UK delivery costs shown: a general rule on the pricing, parcels weighing less than 2kg and being under 61cm in length will be charged at the default UK delivery prices. Parcels weighing more than 2kg or longer than 61cm in length may incur an additional fee. If you think your parcel may weigh more than 2kg or be longer than 61cm in length, please contact us prior to your purchase so we can advise regarding your shipping costs.

Customers residing at Ireland addresses will have to pay additional delivery costs to the default UK delivery costs, this can automatically be found by adding an item to the basket and clicking on the 'Europe' delivery option.

 

If you have any questions relating to delivery, please contact us.

Please read Section 4 of our Terms and Conditions for full terms relating to the delivery service.

 

Europe Delivery

The minimum delivery charge is £8.00.

Click the 'buy' button on the item(s) you wish to purchase, then in your basket select the 'europe' delivery option to view the delivery cost.

Toolnut will in most cases use a delivery service with an estimated delivery time of 3 - 8 working days.

Toolnut use a range of courier services for overseas delivery.

Parcels in many cases will be sent using a signed for delivery service, requiring the customer to sign for the parcel on arrival.

 

If you have any questions relating to delivery, please contact us.

Si vous avez des questions relatives à la livraison, s'il vous plaît contactez-nous.

Wenn Sie Fragen zur Lieferung haben, kontaktieren Sie uns bitte.

Si usted tiene alguna pregunta relacionada con la entrega, por favor póngase en contacto con nosotros.

 

Please read Section 4 of our Terms and Conditions for full terms relating to the delivery service.

 

World Delivery

NOTE: We are unable to deliver to Northern America.

The minimum delivery charge is £12.50.

The website is not setup for instant 'world' orders; please contact us for a delivery price.

Generally items weighing under 2kg will cost between £12.50-£30.

Orders from countries outside of the EU do not have to pay the UK 20% VAT rate so therefore there is a reduction in the price shown on the website.

 

Packaging

Most of the packaging we use is either recyclable, biodegradable or recycled/re-used packaging.

 

Returns & Replacements

Please contact us should you need to return an item.

Please also view the 'Returns' section on our terms page.

If the unfortunate case occurs where a replacement is needed, the original item must first be returned before a replacement can be sent. If an item is needed quickly, a new item can be purchased from the website (please check or ask to see if it is available) and if the item is in our stock the item will usually be dispatched within two working days. We will then issue a refund for the returned item once received.

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